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Full List of Pay Monthly Charges

Rates that apply from Apr 15th 2016. See previous rates here

Standard UK Charges

The following is included in your Pay Monthly bundle. Once you use up your bundle allowance, you will be charged at these rates:



*Excluding texts to Landlines
*All our Pay Monthly customers are being charged the discount rates.
 
 

Special Numbers

From 1st July, charges for calls to non-geographic and premium numbers starting with 084, 087, 09 and 118 (usually to call banks, travel services, government departments, to vote in a competition or to ring directory enquiries) will be divided into two parts:

1. Access Charge - This is charged by your mobile company. With TPO we've set this at a rate of just 35p per minute

2. Service Charge (SC) - This will be set by the company you are calling.

This will be stated anywhere the number is advertised.The following numbers and services are not included in your Pay Monthly bundle. Calling them at any time will incur the following charges:

Special Numbers
 

International Rates*

*Please note that if you wish to activate Roaming services or International calling and SMS on your account and you have been a customer of TPO for less than 4 months, you will need to provide 3 months’ worth of bank statements and call our customer services to make a deposit payment of £50. If you have been a customer for more than 4 months you only need to call to make a deposit payment of £50. This deposit is refundable 6 months after the roaming services or International calling and SMS activation date.

See the tables below for full details on TPO rates for calling and texting international numbers from the UK. Also see our Roaming rates.














*Minimum call charge 1 minute followed by per second billing
 

Roaming Rates* (from 1st July 2015)

*Please note that if you wish to activate Roaming services or International calling and SMS on your account and you have been a customer of TPO for less than 4 months, you will need to provide 3 months’ worth of bank statements and call our customer services to make a deposit payment of £50. If you have been a customer for more than 4 months you only need to call to make a deposit payment of £50. This deposit is refundable 6 months after the roaming services or International calling and SMS activation date.










Click here for a list Countries by Zone.




* For making calls in zones 1 there is a 30 second minumum charge, followed by per second billing.
For zones 2 to 6 there is a 1 minute minimum call charge, and per second billing thereafter.




** Calls received in zones 1 are charged per second from the start.
For calls received in zones 2 to 6 there is a 1 minute minimum call charge, and per second billing thereafter.
Click here for a list of Countries by Zone.




***Roaming data is charged per kilobyte.
For a list of Countries by Zone, see the next sheet below.
Roaming services for MMS are currently not available.

 

Countries By Zone


STANDARD UK CHARGESSPECIAL NUMBERSINTERNATIONAL RATESROAMING RATESCOUNTRIES BY ZONE