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Call Charges

PAY MONTHLY CHARGES


Find out what all TPO plans include, and the cost involved.
 

Rates that apply from 15th June 2017. See previous rates here.



Standard Rates


The following is included in your Pay Monthly bundle. Once you use up your bundle allowance, you will be charged at these rates:

  Charges (per Minute, Text, Mb)
Calls to Landlines* 10p
Calls to Mobiles 10p
Voicemail 10p
Text Messages 10p
Data Charges (Mb) 3p
Incoming Calls FREE
Customer care from Handset (500) FREE

*Excluding texts to Landlines

Special Numbers


From 1st July, charges for calls to non-geographic and premium numbers starting with 084, 087, 09 and 118 (usually to call banks, travel services, government departments, to vote in a competition or to ring directory enquiries) will be divided into two parts:

1. Access Charge - This is charged by your mobile company. With TPO we've set this at a rate of just 35p per minute

2. Service Charge (SC) - This will be set by the company you are calling.

This will be stated anywhere the number is advertised.The following numbers and services are not included in your Pay Monthly bundle. Calling them at any time will incur the following charges:

  Charges (per Minute, Text, Mb)
Calls to Charity helpline FREE
Calls to 101 £0.15 per call
Calls to 111 NHS Direct FREE
Calls to numbers starting 05 £0.20
Calls to TPO Customer Service on 0845 225 25 05  £0.35 + Service Charge of £0.07
Calls to numbers starting 0820 £0.20
Calls to numbers starting 084
(except calls to TPO Customer Service)
£0.35 + Service Charge
Calls to numbers starting 0800/0808/116 FREE
Calls to numbers starting 0870/0871/0872/0873 £0.35 + Service Charge
Calls to call forwarding numbers starting 070/078361/078369 £0.50 to £2.50
Calls to Paging Services starting 076 £0.25 to £2.00
Calls to Direct Enquiries 118118/ 118500 etc... £0.35 + Service Charge
Premium Rate Calls starting 090/091/098 £0.35 + Service Charge
Premium Rate Calls Voting - 090/091 £0.35 + Service Charge
Standard Picture Messages (MMS) £0.30
From the 1st October 2018 MMS
services will be discontinued.

PAY AS YOU GO CHARGES


 

Rates that apply from 15th June 2017. See previous rates here.



Standard Rates


Standard UK Charges will apply once you use up your bundle allowance. Special Numbers are not included in your bundle allowance, calls to these numbers will incur charges.


  Charges (per Minute, Text, Mb)
Calls to Landlines* 4p
Calls to Mobiles* 4p
Voicemail 4p
Text Messages 3p
Data Charges (Mb) 2p
Picture Messages (MMS) 30p
Incoming Calls FREE
Customer care from Handset (500) 4p

*Excluding texts to Landlines
*Calls are charged per minute
*Fair use limit applies to TPO to TPO UK Calls of 100 mins per month and TPO to TPO UK texts of 250 SMS per month, subject to minimum £10 top-up per month



Special Numbers


From 1st July, charges for calls to non-geographic and premium numbers starting with 084, 087, 09 and 118 (usually to call banks, travel services, government departments, to vote in a competition or to ring directory enquiries) will be divided into two parts:

1. Access Charge - This is charged by your mobile company. With TPO we've set this at a rate of just 5p per minute

2. Service Charge (SC) - This will be set by the company you are calling.

This will be stated anywhere the number is advertised. The following numbers and services are not included in your Pay As You Go bundle. Calling them at any time will incur the following charges.


  Charges (per Minute, Text, Mb)
Calls to Charity helpline FREE
Calls to 101 £0.15 per call
Calls to 111 NHS Direct FREE
Calls to numbers starting 05 £0.20
Calls to TPO Customer Service on 0845 225 25 05 £0.05 + Service Charge of £0.07
Calls to numbers starting 0820 £0.20
Calls to numbers starting 084
(except calls to TPO Customer Service)
£0.05 + Service Charge
Calls to numbers starting 0800/0808/116 FREE
Calls to numbers starting 0870/0871/0872/0873 £0.05 + Service Charge
Calls to call forwarding numbers starting 070/078361/078369 £0.50 to £2.50
Calls to Paging Services starting 076 £0.25 to £2.00
Calls to Direct Enquiries 118118/ 118500 etc... £0.05 + Service Charge
Premium Rate Calls starting 090/091/098 £0.05 + Service Charge
Premium Rate Calls Voting - 090/091 £0.05 + Service Charge
Standard Picture Messages (MMS) £0.30